Work Experience

• Co-Founder, VP of Operations, 

  Jul, 2015 - Jan, 20259 years 6 months

  • Implement IT infrastructure for creation of new Cloud-based Services Platform

  • Create business processes to streamline everything with current technology

  • Work with vendors to ensure products and services integrated properly to develop our offerings

  • Point of contact for all billing system integrations for clients, focused on the automation of both one-time payments and recurring revenue for Managed Service Providers

  • Responsible for making sure IT infrastructure is architected economically and fit within budget guidelines

  • Customer liaison; meeting regularly with clients to ensure a positive user experience across all platforms

  • Develop new strategies, based on customer and vendor feedback, to increase the value proposition and achieve revenue goals

  • Keep up with new technology and trends to ensure we were able to offer innovative solutions

  • Manage key relationships with internal and external engineers

  • Performed Bookkeeping, Payroll, AR & AP duties in coordination with external Accountants

• Director of Information Systems, 

  Jun, 2019 - Dec, 20223 years 6 months

  • Organized complete re-write of China UnionPay payment gateway to comply with PCI and foreign currency needs

  • Managed key relationships with third party software vendors

  • Oversaw the implementation of secure file transfer procedures betweeen card brands

  • Established & maintained PCI compliance requirements for payment service offerings

  • Managed onboarding tools to ensure quality user experience for both Partners & Merchants

  • Responsible for internal Customer Success team

• , 

  - Present

• Sales Operations Manager, 

  Jun, 2014 - Jun, 20151 year

  • Responsible for management of the Sr. & Inside Sales teams

  • Responsible for training of all new Insides Sales Reps

  • Decision maker regarding addition of new products and services for sales teams

  • Implemented CRM system for sales & forecasting, working with APIs to allow for communication between old ERP system and new CRM system and ensure no data anomalies

  • Considered by others to be the go-to problem solver, whether it is a problem in my department or in another, and strive to address issues by looking at the big picture from multiple perspectives

  • All responsibilities for Solutions Architect, Operations Manager, and Purchasing Manager still apply

• Solutions Architect, 

  Jan, 2012 - May, 20142 years 4 months

  • Responsible for the design & QA for new Storage Solutions (Servers, Hadoop, Lustre, NoSQL Applications)

  • Oversee all website changes and responsible for tweaking the content and adding new features through Wordpress

  • All responsibilities as Operations Manager and Purchasing Manager still apply

• Operations Manager, 

  Feb, 2010 - Dec, 20122 years 10 months

  • Responsible for the flow of all Sales Orders from start to finish

  • Coordinate all new manufacturer introductions & distribute pricing to sales team

  • Responsible for all point of sale/sales incentive/ship & debit/special pricing weekly reports to manufacturers

  • Manage warehouse & integration labs daily schedules to ensure efficiency

  • Developed & implemented software for Sales/Purchasing/Quotes/POS management to increase communication amongst internal staff, customers, and manufacturers

  • Distribute all sales leads (manufacturer or web inquiries) to the best-fit sales rep for the need and track follow-ups for manufacturer reporting

  • Improved efficiency by creating internal CRM software to replace simple/redundant tasks (VB for desktop, PHP/Javascript for web based)

  • Consolidated departments by combining the roles of sales operations, product management, and RMA department (which employed 4 people when I started) into one manageable role, all while maintaining a 10% year-over-year gross sales increase

  • Coordinate marketing activities including email blasts, website updates, internet advertising, and provide ROI reports to manufacturers

  • Oversee configurations for quotes to customers to ensure high QA on RAID/servers builds

  • Coordinate all travel for sales engineers for on-site installations

  • All responsibilities as Purchasing Manager still apply

• Purchasing Manager, 

  Feb, 2006 - Jan, 20103 years 11 months

  • Issue & manage the logistics of all Purchase Orders, follow-up, revise, get tracking/serial numbers, license keys, etc

  • Invoice all sales orders and provide customers with all post-invoice order information

  • Interface with manufacturers for weekly/monthly forecasting

  • Manage all sales incentive distribution to proper sales reps/customers

  • Responsible for inventory management duties including maintaining proper stocking levels and monitoring weekly cycle counts to assure always-on inventory

  • Grow manufacturer relationships and ensure that goals from both sides are being met

  • Issue & manage the logistics of all Purchase Orders, follow-up, revise, get tracking/serial numbers, license keys, etc

  • Negotiate prices and terms with vendors and manufacturers

  • Work to keep inventory levels low, lead times short, and turnover ratio high

  • Setup training sessions for sales reps/sales engineers for new products

• Warehouse/RMA Department Manager, 

  Feb, 2004 - Jan, 20061 year 11 months

  • Responsible for shipping/receiving of all incoming and manufactured products

  • General warehouse duties (cycle counts, audits, etc)

  • Issue and process all customer and vendor RMAs

Skills

Education