About

Work Experience

• Network Engineer (Engineering Dept.), Orient Telecoms

  Jul, 2024 - Aug, 20251 year 1 month

  Transitioned into the Network Engineering Division, taking on responsibilities in provisioning and engineering scope, resolving Level 2 issues, and focusing on Research and Development (R&D).

  • Experienced in managing monitoring platforms including Nagios, CACTI, and PRTG — with responsibilities involving the addition, removal, and adjustment of sensors to align with network changes and operational requirements.

  • Provisioned Metro-E and internet services by configuring routers, switches, and CPEs based on service orders. Responsibilities include POP configuration, end-to-end service testing, site deployment coordination, and support for planned maintenance activities to ensure network readiness and service continuity.

  • Conducted site deployments at customer locations and data centers to support service enhancements and network optimization. Responsibilities include installing or upgrading equipment, validating connectivity, and ensuring compliance with design standards and operational objectives.

  • Collaborated with NOC, Field Tech, Service Delivery, Infrastructure and Operations to coordinate site readiness, deployment schedules, and successful service delivery.

  • Designed, deploy, configure, and maintain GPON infrastructure for 200+ residential and business customers across Klang Valley, including OLT equipment (TP-Link DS-P7001, Softel OLT-G8V) and ONT/ONU devices for FTTH services.

  • Managed customer migrations to alternate NNI links, conducted network clean up, and documented network diagrams for NOC use.

  • Deployed and managed a virtualized environment using XCP-ng to host dedicated network monitoring and RADIUS servers, streamlining authentication and system oversight

• Network Engineer (NOC), Orient Telecoms

  Jun, 2022 - Jul, 20242 years 1 month

  Started in the Network Operations Center (NOC), handling network monitoring, alarm management, and basic troubleshooting for Level 1 issues. Worked closely with field teams to resolve faults and maintain service stability.

  • Resolved Level 1 network issues, including fiber cuts, OTDR testing, and signal degradation, ensuring minimal downtime and service disruption.

  • Monitored and maintained node connectivity across the Klang Valley region, working closely with the infrastructure team to ensure stable and efficient network performance.

  • Managed network alarms using tools such as Nagios, BTI proNX, PSM Client (BTI Lambda), ADVA FSP NMS, CACTI, PRTG to proactively detect and respond to faults.

  • Created, tracked, and resolved incident tickets via GLPI, ensuring timely escalation and resolution of network-related issues.

  • Handled customer interactions by including addressing service complaints, issuing proactive notifications, and coordinating planned maintenance communications.

Skills

Education

Certificates

References